By 
General contractors have a lot on their plate. They might be checking on job sites or meeting with clients. If you are one of them the last thing you need is your phone buzzing non-stop while you are trying to keep a project on track. You can avoid this by using a signpost.com answering service. Learn about what an answering service does and why it might be what you need to keep things running smoothly.
Always Available for New Leads
Every missed call is a missed opportunity. You never know when someone is calling to hire you for a big job or ask about your availability. But answering the phone just is not realistic when you are out on a loud job site or in a meeting with a client.
An answering service makes sure no call goes unanswered. A real person picks up every time and takes down the caller’s information. They can even set up a time for you to call them back. It gives a great first impression and keeps potential clients from calling your competitors instead.
After-Hours Coverage
General contracting does not stop at 5 p.m. and neither do the phone calls. Things pop up outside of regular business hours whether it is a homeowner with a last-minute question or a supplier needing a decision.
With an answering service that works around the clock, someone is always there to pick up. You can choose how urgent calls are handled such as getting a text for emergencies and saving everything else for the morning. It gives you peace of mind without having to stay glued to your phone all night.
Better Customer Service
Clients like to feel taken care of. Being able to speak to a live person who is polite and helpful builds trust and confidence. Knowing their message was received makes a big difference even if the receptionist cannot solve the issue on the spot. An answering service helps you deliver better customer service without having to do it all yourself. The more organized and responsive your business feels the more likely clients are to refer you to others.
Keeps Your Schedule on Track
Scheduling becomes a full-time job on its own when you are juggling multiple projects. There is always something happening, from site visits and inspections to client meetings and subcontractor check-ins.
Many answering services can actually help with appointment setting. They can look at your calendar and find open slots. This allows them to book times that work for everyone.
Custom Service That Fits Your Business
No two contractors work the same way. Maybe you specialize in kitchen remodels you are juggling big commercial builds. Answering services are customizable. You can tell them exactly what kind of calls you want to take and what information to gather. Also, you can tell them how to handle emergencies.
Boosts Your Professional Image
Having a professional answering service makes your business seem bigger and more dependable. Clients do not know you are out in the field with sawdust in your hair. They just hear a friendly voice and fast service. This type of professionalism builds trust. People are more likely to hire and recommend contractors they can rely on. A live receptionist helps you create that strong and professional vibe right from the first call.
More Time, Less Stress
You get more breathing room when someone else handling is your calls. You can walk job sites and meet with clients. Also, you can concentrate on problem-solving without worrying about missing something important.
An answering service gives general contractors back their time while keeping things running in the background. It can bring order to the chaos whether you are just starting or running a full crew.
Comments